As a valued customer we want you to be 100% happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt in the original condition and we will issue a full refund. This offer excludes personalised items. Return postage is at the buyers cost.
If your item has been personalised we will only accept a return if we have made an error with the personalisation you have requested or the product is damaged or faulty. In these cases we will refund the product in full and the return postage.
If the personalised item has the personalisation you requested and has arrived in good condition, we will not accept a return.
We will not refund personalised items for spelling or grammatical errors made by the customer, or simply if you no longer want it.
If you wish to return an item please contact us within 14 days of receipt.
This does not affect your statutory rights.